Overview
Zendesk allows you to track and manage customer interactions on multiple channels from one platform. Key features include a ticketing system, a help desk, self-service portals, and customer insights and analytics. Zendesk is a fully cloud-based platform.
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Who's it for?
Over 160,000 businesses – from startups to established companies – rely on Zendesk to meet customer support needs. Zendesk is an excellent choice for businesses that want to connect with customers across different channels. Whether a customer contacts you by phone, email, chat, SMS, or social media, Zendesk enables you to respond quickly from a unified platform. Beyond centralizing operations, Zendesk provides customer insights and analytics to help you understand how customers interact with your website, channels, and products. Zendesk also allows you to track your team’s workload capacity and performance and manage tasks more efficiently.
Pricing info
Zendesk foundational support plans start at $19/user/month. Suite plans are available from $49/user/month. All plans come with a 14-day free trial.
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